If you’re looking for an answering service that you can count on and trust, but you’re not predicting a massive volume of calls to be coming in, then choosing a pay per call answering service could be the perfect option for you.
In this guide, we’re going to show you some of the unique advantages that using a pay per call answering service can provide for you and your company, so you will soon understand whether this is the right solution.
First of all, it’s easy to see that different companies are likely to have vastly different needs when it comes to receiving phone calls, so if you’re only expected to have the occasional inquiry from a customer, then choosing a pay per call option is the best move to make.
Of course, many of the best companies who provide these services will offer you some degree of flexibility, so if your needs are likely to change as your company grows, then you can always upgrade your package at a reasonable rate. But if you’re only expecting a small volume of calls, then a pay per call service is often a fantastic way to give your customers the impeccable service they need without sacrificing too much on your customer service budget.
Just as you’d expect, it’s wise to pick a company that offers availability that suits your customers. In many cases, a pay per call answering service will still be able to provide you with 24/7 coverage, and this is ideal for companies who may be receiving calls at any time of the night or day from their customers. It also gives your customer a great deal of convenience, too.
But even though you will be using an answering service, it’s wise to make sure that the service operators still give you a high level of availability, as you don’t want your caller to be left waiting for too long.
Fortunately, many of the best companies will give you a guaranteed answering time which offers you some degree of assurance to know your customers won’t be disappointed when they call you. In general, it’s best to ensure nobody is waiting for more than 1 to 2 minutes, and the faster the call is answered, the better it reflects on your own company. Overall, it’s worth paying a little extra to ensure your calls get picked up in a timely manner.
Furthermore, you may want to examine whether the company is available on a multilingual basis, especially if you have international customers who may not be comfortable using English as their primary language. Not only can having a multilingual option keep your customers happy, but it can also ensure the answered phone calls are more accurate, with fewer language discrepancies throughout the call. Ultimately, this may be an absolute prerequisite if you’re dealing with an international client base.
It’s often the case that pay-per-call answering services will include some form of recording, and this allows you to check up on what has been said as well as get a better understanding for particular customer issues that may need to be solved by your company itself. It’s wise to check how long the answering service will keep these messages for, and what kind of access they can provide to you when it comes to playing them back.
Conclusion
In summary, choosing a pay per call answering service is often a wise move for any company that’s looking to provide unparalleled customer service to their customers, but without running up a massive customer service bill. The pay per call support solution offers an excellent, cost-effective method for giving customers what they need and many small businesses often use it to significant effect.