In today’s fast-paced society, business owners are realizing the importance of capturing and following up with leads, in whatever way possible. One approach involves utilizing an answering service.
This is a specialized agency that works remotely to receive phone calls and handle customer queries as necessary. It is cost-effective, it drives productivity forward, and most of all, it keeps your clients happy.
Here are 3 reasons why you should consider getting one.
Let’s make this clear – whenever a client picks up the phone to call your business, it’s for a reason. They could be inquiring about your services, asking about a product or requesting your opening hours and the list goes on. The point is, they’re interested in YOUR BUSINESS and what it has to offer.
Every unanswered phone call should be thought of like a missed opportunity. The client hangs up with their needs unfulfilled and will likely be calling up your competitors. Imagine being able to always ‘close the deal’ with your clients, without having to pay 24/7 employees. That’s the level of productivity that an answering service provides. Here is how an answering service that can help with customer service and retention.
To Manage High Volumes
We know just how busy the office can get, and ringing phones in the background don’t make it any better. You just don’t have the human resources to handle all the phone calls. Your designated receptionist is off handling walk in clients, and hiring someone to monitor phones just isn’t a top priority at the moment, right? Wrong.
This isn’t efficient and your business can lose numerous leads that way. Instead, having an answering service can help to offload some of the volume, while maintaining a low stress, high efficiency office atmosphere. This way, you can be sure that specialized personnel are handling client queries in a professional manner. Most importantly, you’ll maintain customer relationships and brand image.
Okay, so let’s say you’re a business owner who understands just how important it is to be accessible to your clients. You may consider hiring night staff with the aim of handling telephone calls, or you even designating one or a few staff members with the task of solely answering phone calls.
If you think about the volume of phone calls that you get daily, the number of staff that need to be hired may very well put you out of business. Salaries, benefits or unexpected illnesses may all affect how well this pans out financially. Fortunately, there are agencies that provide answering services that won’t run your bank account dry.
With all that had been mentioned, look into getting an answering service for your business or you certainly run the risk of unhappy clients, overworked employees and missed opportunities.